Shipping policy
Shipping Policy
HONG KONG COVELL CO. LIMITED is the operator of https://mytiaota.com/. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are already included in the product price. All orders are shipped free of charge.
3. Returns
3.1 Return Due To Change Of Mind
HONG KONG COVELL CO. LIMITED will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping costs will be covered by us for all approved returns. Customers can return items free of charge.
3.2 Warranty Returns
HONG KONG COVELL CO. LIMITED will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect HONG KONG COVELL CO. LIMITED to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit time Internationally
Generally, orders shipped internationally are in transit for 7 - 15 business days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.2 Dispatch Time
Orders are usually dispatched within 2-4 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.4 P.O. Box Shipping
HONG KONG COVELL CO. LIMITED will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.5 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.6 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
4.8 Shipping Restrictions
Currently, we ship to most countries. If your country or region is not supported by our courier, we will notify you before processing your order.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments are included in the product price. Customers do not need to pay any additional fees upon delivery.
In rare cases, if a shipment is held by customs, customers may be required to prepay the applicable customs clearance fees. Once a valid proof of payment is provided, we will fully reimburse the fees and notify the customer via email.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For any shipping-related or customer service enquiries, please contact us at:
📧 E-mail: support@mytiaota.com
📞 Phone: +86 13728878566(Phone number registered in Mainland China)
Customer service hours: 7.00 am - 19.00 pm, US time
🏠 Address: Room 701, Unit 108, 7th Floor, Tower B, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui, Kowloon, Hong Kong
（China Warehouse / HK Office）
📦 Shipping Origin: Shenzhen warehouse (all orders are shipped from Shenzhen)
Note: Although our company is registered in Hong Kong, all orders are shipped from our Shenzhen warehouse to ensure delivery times are consistent with our shipping policy.
🌐 Website: https://mytiaota.com/
